Delivery & Returns Policy helenkirkumzig.com

Due to the bespoke nature of this product, no refunds or exchanges are accepted. All sales are final.

Please note that local charges (sales tax, customs duty) may occur during shipping, depending on your region and local customs duties. These charges are at the customers own expense and are agreed to once your order is placed.

Shipping Rates:

  • UK:£6

  • EU:£16

  • USA:£40

  • Asia:£60

  • Rest of the world: £60

All orders will be shipped within 2 working days of receiving your order, after which a tracking number will be sent to your allocated email address.

Shipping time is estimated at 3-5 working days. Please note due to the ongoing global pandemic shipping time may vary.

Privacy Policy

Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of www.helenkirkumzig.com, including any information you may provide through this site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.
 

Contact details
 

Our full details are: Helen Kirkum Studio Ltd.

Email address: info@helenkirkum.com

 

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would be grateful if you would contact us first if you do have a complaint, so that we can try to resolve it for you.

 

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@helenkirkum.com.
 

 

What data we collect
 

Personal data means any information capable of identifying an individual. It does not include anonymised data.

 

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.

  • Contact Data may include your billing address, delivery address, email address and telephone numbers.

  • Financial Data may include your bank account and payment card details.

  • Transaction Data may include details about payments between us and other details of purchases made by you.

  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.

  • Usage Data may include information about how you use our website, products and services.

  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

How we collect your data

We collect data about you through a variety of different methods including:
 

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

    • Order products or services;

    • Create an account on this site;

    • Request resources or marketing be sent to you;

    • Give us feedback.

    • Automated technologies or interactions: As you use this site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies.

How we use your data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

 

  • Where we need to perform the contract between us;

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;

  • Where we need to comply with a legal or regulatory obligation.
     

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping;

    • We may use the information to improve my products and services;

    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;

    • From time to time, we may also use your information to contact you for market research purposes by email.

    • Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at info@helenkirkum.com.

Security

 

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Mobile device privacy
 

The following applies to this site, when viewed on a mobile device:
 

When accessed with a mobile device, this site may collect information automatically, such as the type of mobile device you have, device identifiers and information about your use of the site. Regardless of the device you use to access the site, it will also collect information you provide, as well as information about your interaction with the site and its content. If location services are activated on your mobile device, our site may collect information about the location of your device. Your mobile network service providers may collect device-specific information, such as a device identifier, when you use my website.

This information collected by your mobile network service will not be associated with your user account with us, or with your personally identifiable information.